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    Sunday, August 17, 2008

    Tag! You're it

    Every shop owner at Etsy is familiar with tagging. In many ways it is the main, if not sole, mechanism to drive potential buyers to a seller's store front in a large and ever growing e-tail landscape. Although rarely a fun part of the crafting and selling process on Etsy, it is still an activity that must not be rushed through regardless of the "pain."

    The default description by the search box at the top of every (repeat:every) page is "Handmade Items: tags, titles." Don't let the simplicity of this option allow you to decrease its importance. Here are some thoughts and pointers that might give you pause. They might even change your tagging habits:

    1. Internet users don't like to scroll --- caveat: Internet users aren't real crazy about drop down arrows either.
    Regardless of the reasoning (most likely -a desire to find what they are looking for mixed with a bit of laziness) it can be appropriately assumed that unless there is a significant reason to click the drop down arrow for other choices, tags and titles will be the method shoppers find your goods.

    2. One of your tags should be your shop name
    This is a new tagging method that I am embracing after picking up this great tip from reading the forums. Although not an obvious initial tag choice, it could be the tag that gets more guests to your shop than any of your others.

    First, it is not unusual for the shop name not to match the etsy id name. Many shop owners selected ids that aren't the name they use in the banner, announcement, and marketing efforts. The reason could be as simple as the lack of availability when signing up.

    Second, tags indicate descriptions and categories. For example, I am currently one of the many Scrabble Tile Pendant sellers on the site. Having the option just to type in my shop's name, 3 Bags Full, gives the shopper a quicker way to get to my shop without having to wade through pages of other sellers' items.

    Third, my shop id is technically 3bagsfull, but it safe to assume that a customer will space out the name. Entering several possible combinations including misspellings can better insure the shopper finds you.

    Fourth, for those who are hesitating using this approach because "Sellers: usernames" is an option for searching, I ask that you reread #1. Also, if the buyer doesn't type in the exact username with all the words touching, it is possible that he or she won't find your shop.

    Lastly, as a side benefit, putting your shop name in your tags gives you the option of telling someone you met, "Just go to Etsy.com and type in 3 Bags Full in the search box." This is a real plus when you don't have business cards handy.

    3. Ummm.....what else???
    If you ever find yourself asking this question while tagging, I would suggest it is time to stop and move on to the next task at hand. Another thing that shoppers are not a fan of is finding an item in their search that has nothing to do with what they are searching. A non-fan can also be called a non-customer. And, some of them could have long memories.

    In addition, using esoteric, general or even silly tags are in most instances a waste of time. Mrs. Fields, when asked what she made her cookies with, always replied with "Love." Clearly a great marketing line that any good advertising copywriter or PR person should use until it is worn out, it doesn't hold the same kind of power when talking about searching habits. It is best to use the descriptions and attributes that are meaningful to your product. If Etsy ever decides to limit the number of tags it allows, this point will be even more crucial.

    4. Titles are tags
    The default search uses both the tags you have added plus it converts the words in your title to tags as well. If you have strong, search-worthy tags that get the buyer to your item, then this is not an area of concern. Etsy sellers are creative and using a creative title plays a part in this. But, recognizing the technological structure of the site and how it "works" can not be overlooked. A creative title can be included in the item description area and a more bland title can be used to get the purchaser in the shop.

    For example, I took the "clever" route when naming this article, but it may not explain the article's focus or intention. Luckily, my blogging software also has a tagging system to help with any confusion.

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    Friday, March 21, 2008

    But what does it all mean?

    For first time visitors to the Etsy site, take it from me, not all that you read is instantaneously recognizable. But, with this list you should be able to hit the ground running and find all kinds of handmade goodies you love and cherish:

    Colors - Kind of obvious, but this allows you to find items that have that particular color in the photograph. It can be addicting.

    Treasury - Every Etsy member, whether buyer or seller, can put a treasury together. A treasury is a collection of items that you particularly like and want to share with the world. There are 333 running all the time and last for seven days. It gives the Etsy community a place to support one another and recognize all types of artists for their hard work. Etsy Admin takes the best of the treasuries and rotates them on the home page for maximum impact and exposure. You can always tell who put the treasury together because the shop's name or buyer's id is at the top of every "hand-picked item" grouping. It is always so interesting to see what other Etsians have found on this amazing site and how they have grouped them together into a theme.

    Showcase - Etsy showcases give owners of shops a place to promote themselves. It is the on-site advertising program that allows Etsians to proudly show off their very best. The Main Showcase is always featured on the front page and from time to time seasonal showcases are placed there as well. Showcases exist elsewhere including the top of category listings and in the Storque, Etsy's blog/newspaper.

    Gift Guides - These guides are put together by Etsy staff members to help buyers find different items to purchase based on the person's interests, time of year or the occasion.

    Shop Local - If you want to find crafters and artists in your area, this is a great tool. Try typing in abbreviations as well as complete spellings to get the broadest listing.

    Pounce - Pounce has two distinct features. It displays newly opened shops who haven't made their first sale and it also shows shops who just made a sale. Keep hitting the "Pounce Again" button at the bottom of the page and new shops that fit these criteria will appear for you to investigate.

    Geolocator - When you type in a location, the globe will quickly pinpoint the number of sellers in a particular area and a strip showing their shop icons will appear above it. You will quickly realize that Etsy shops are located all over the world.

    Timemachine - This is a way to see all the items that have just been posted for sale. Truthfully, it is weird and really not worth even bothering with. However, Timemachine 2 is a completely different story.

    Timemachine2 - This feature is quite useful compared to its predecessor. It shows in a clear and linear format all the items that have just been listed, are about to expire, and have just been sold. You can scroll back in time to see what is new and what categories are popular. It is a very useful feature.

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